FAQ

A Frequently Asked Question (FAQ) page contains a list of questions and answers pertaining to a particular topic. Properly marked up FAQ pages may be eligible to have a rich result on Search and Markup Action for the Google Assistant, which can help your site reach the right users. Here's an example of an FAQ rich result:

Feature availability

FAQ rich results are available in all countries and languages where Google Search is available. The feature is available on desktop and mobile devices.

Examples

JSON-LD

Here's an example of FAQPage in JSON-LD:

<html>
<head>
<title>Example Site - Frequently Asked Questions(FAQ)</title>
<script type="application/ld+json">
{
  "@context": "https://schema.org",
  "@type": "FAQPage",
  "mainEntity": [{
    "@type": "Question",
    "name": "What is the return policy?",
    "acceptedAnswer": {
      "@type": "Answer",
      "text": "Most unopened items in new condition and returned within <strong>90 days</strong> will receive a refund or exchange. Some items have a modified return policy noted on the receipt or packing slip. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. Items purchased online or in-store may be returned to any store.<br /><p>Online purchases may be returned via a major parcel carrier. <a href='http://example.com/returns'> Click here </a> to initiate a return.</p>"
    }
  }, {
    "@type": "Question",
    "name": "How long does it take to process a refund?",
    "acceptedAnswer": {
      "@type": "Answer",
      "text": "We will reimburse you for returned items in the same way you paid for them. For example, any amounts deducted from a gift card will be credited back to a gift card. For returns by mail, once we receive your return, we will process it within 4–5 business days. It may take up to 7 days after we process the return to reflect in your account, depending on your financial institution's processing time."
    }
  }, {
    "@type": "Question",
    "name": "What is the policy for late/non-delivery of items ordered online?",
    "acceptedAnswer": {
      "@type": "Answer",
      "text": "Our local teams work diligently to make sure that your order arrives on time, within our normaldelivery hours of 9AM to 8PM in the recipient's time zone. During  busy holiday periods like Christmas, Valentine's and Mother's Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue. <br/> <p><a href='https://example.com/orders/'>Click here</a> to complete the form with your order-related question(s).</p>"
    }
  }, {
    "@type": "Question",
    "name": "When will my credit card be charged?",
    "acceptedAnswer": {
      "@type": "Answer",
      "text": "We'll attempt to securely charge your credit card at the point of purchase online. If there's a problem, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours."
    }
  }, {
    "@type": "Question",
    "name": "Will I be charged sales tax for online orders?",
    "acceptedAnswer": {
      "@type": "Answer",
      "text":"Local and State sales tax will be collected if your recipient's mailing address is in: <ul><li>Arizona</li><li>California</li><li>Colorado</li></ul>"}
    }]
  }
</script>
</head>
<body>
</body>
</html>

Microdata

Here's an example of FAQPage in Microdata:

<html itemscope itemtype="https://schema.org/FAQPage">
<head>
  <title>Example Site - Frequently Asked Questions(FAQ)</title>
</head>
<body>
  <div itemscope itemprop="mainEntity" itemtype="https://schema.org/Question">
    <h3 itemprop="name">What is the return policy?</h3>
    <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
      <div itemprop="text">
        Most unopened items in new condition and returned within <strong>90 days</strong> will receive a refund or exchange. Some items have a modified return policy noted on the receipt or packing slip. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. Items purchased online or in-store may be returned to any store.
        <br /><p>Online purchases may be returned via a major parcel carrier. <a href="http://example.com/returns"> Click here </a> to initiate a return.</p>
      </div>
    </div>
  </div>
  <div itemscope itemprop="mainEntity" itemtype="https://schema.org/Question">
    <h3 itemprop="name">How long does it take to process a refund?</h3>
    <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
      <div itemprop="text">
        We will reimburse you for returned items in the same way you paid for them. For example, any amounts deducted from a gift card will be credited back to a gift card. For returns by mail, once we receive your return, we will process it within 4–5 business days. It may take up to 7 days after we process the return to reflect in your account, depending on your financial institution's processing time.
    </div>
  </div>
</div>
<div itemscope itemprop="mainEntity" itemtype="https://schema.org/Question">
  <h3 itemprop="name">What is the policy for late/non-delivery of items ordered online?</h3>
  <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
    <div itemprop="text">
      Our local teams work diligently to make sure that your order arrives on time, within our normal delivery hours of 9AM to 8PM in the recipient's time zone. During  busy holiday periods like Christmas, Valentine's and Mother's Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue.
      <br/> <p><a href="https://example.com/orders/">Click here</a> to complete the form with your order-related question(s).</p>
    </div>
  </div>
</div>
<div itemscope itemprop="mainEntity" itemtype="https://schema.org/Question">
  <h3 itemprop="name">When will my credit card be charged?</h3>
  <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
    <div itemprop="text">
      We'll attempt to securely charge your credit card at the point of purchase online. If there's a problem, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.
    </div>
  </div>
</div>
<div itemscope itemprop="mainEntity" itemtype="https://schema.org/Question">
  <h3 itemprop="name">Will I be charged sales tax for online orders?</h3>
  <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
    <div itemprop="text">
      Local and State sales tax will be collected if your recipient's mailing address is in:
      <ul>
        <li>Arizona</li>
        <li>California</li>
        <li>Colorado</li>
      </ul>
    </div>
  </div>
</div>
</body>
</html>

Guidelines

For your FAQ page to be eligible for FAQ rich results, you must follow these guidelines:

Content guidelines

Only use FAQPage if your page has a list of questions with answers. If your page has a single question and users can submit alternative answers, use QAPage instead. Here are some examples:
Valid use cases:
- An FAQ page written by the site itself, with no way for users to submit alternative answers
- A product support page that lists FAQs, with no way for users to submit alternative answers
Invalid use cases:
- A forum page where users can submit answers to a single question
- A product support page where users can submit answers to a single question
- A product page where users can submit multiple questions and answers on a single page
Don’t use FAQPage for advertising purposes.
Make sure each Question includes the entire text of the question and make sure each Answer includes the entire text of the answer. The entire question text and answer text may be displayed.
Question and answer content may not be displayed as a rich result if it contains any of the following types of content: obscene, profane, sexually explicit, graphically violent, promotion of dangerous or illegal activities, or hateful or harassing language.
All FAQ content must be visible to the user on the source page.

Structured data type definitions

You must include the required properties for your content to be eligible for display as a rich result. You can also include the recommended properties to add more information to your structured data, which could provide a better user experience.

To validate and preview your structured data, use Google’s Rich Result Test.

FAQPage

The full definition of FAQPage is provided on schema.org.

The FAQPage type indicates that the page is an FAQ with answered questions. There must be one FAQPage type definition per page.

Required properties
`mainEntity`	`Question` An array of `Question` elements which comprise the list of answered questions that this `FAQPage` is about.

Question

The full definition of Question is provided on schema.org.

The Question type defines a single answered question within the FAQ. Every Question instance must be contained within the mainEntity property array of the schema.org/FAQPage.

Required properties
`acceptedAnswer`	`Answer` The answer to the question. There must be one answer per question.
`name`	`Text` The full text of the question. For example, "How long does it take to process a refund?".

Answer

The full definition of Answer is provided on schema.org.

The Answer type defines the acceptedAnswer to each of the Question on this page.

Required properties
`text`	`Text` The full answer to the question. The answer may contain HTML content such as links and lists. Valid HTML tags include: `<h1>` through `<h6>`, `<br>`, `<ol>`, `<ul>`, `<li>`, `<a>`, `<p>`, `<div>`, `<b>`, `<strong>`, `<i>`, and `<em>`.